Attribute the following to Bob Quinn, AT&T Senior Vice President of Federal Regulatory and Chief Privacy Officer:

“At AT&T, the safety of our customers is a top priority.  We are in the process of launching a standards-based trial service for text-to-911 in the state of Tennessee and expect industry standards to be finalized in early 2013.  The voluntary framework that was proposed yesterday builds on industry work already underway towards achieving a comprehensive framework for our customers to be able to use text messaging services to communicate with 911 emergency responders.  But this capability needs to be in place for all text messaging services.  The last thing you want in an emergency situation is for the consumer to have to figure out which of the various text messaging services on your Smartphone are capable of actually transmitting a 911 communication. Any solution that is not comprehensive will result in potentially harmful customer confusion.  The carrier community, through this agreement with public safety, has taken a step forward here, but more work remains.  We appreciate the Commission’s willingness to attack this challenge in a comprehensive manner and look forward to continuing to work with the Commission, as well as our partners in the public safety community and the disability community, to complete this necessary journey.”

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