By Jim Bugel, AT&T Assistant Vice President, Public Safety and Homeland Security

This week, we launched our new website to help better educate our customers on protecting their wireless devices and their personal information.  You might recall that, just a few weeks ago, we joined our fellow wireless carriers, law enforcement, Senator Schumer and Chairman Genachowski at an FCC event that focused on industry efforts to address the problem of stolen devices.

The new website, which can be found at, focuses on the critical importance of passwords – not only to protect the device but the account as well.  We encourage our customers to also change their passwords. Often.  We also provide guidance on downloading apps that help to protect devices and personal information. We further offer a tutorial on how to back up SIM card contacts.  And last, but certainly not least, we provide the steps a customer should take in the event their device is lost or stolen. 

Our many efforts to tackle the challenges that stem from the theft of wireless devices are well underway.  And our work with the industry as well as governments and the law enforcement community continues. So, stay tuned for more updates as we roll out additional educational tools and materials (and the new database to identify and disable stolen devices) over the coming months.

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